Delete your account

Tenderly. This page is linked from the app's store listing.

In the app (fastest)

1. Open the app and go to More → Account & backup.
2. Tap Delete account and backup and confirm.

This works even if you've lost your recovery code.

Without the app

Email contact@crosstrading.llc from the address you signed up with, with the subject "Delete my account". We delete it within 30 days and reply when it's done.

What is deleted

• Your account: email address, sign-in method and sign-in times.
• If you signed in with Apple: the token from Apple kept with your account, used only to end Sign in with Apple when the account is deleted.
• Your encrypted backup. We can't read it, and it can't be recovered once deleted.
• Your encrypted partner-sharing copy, if you shared one. The link stops working.
• Any encrypted history files still waiting in your account to be moved in.
• The public key your phone stored with your account for those history files.
• Your product-news email choice.

When you delete in the app, the app also removes its keys for backup, partner sharing and imports from that phone.

If you signed in with Apple and delete in the app, the app's Sign in with Apple access is revoked with Apple before the account is deleted, so the app no longer appears among the apps using your Apple ID. If that can't be done (for example while offline), the account is still deleted and the app tells you how to remove it yourself: on iPhone in Settings → your name → Sign-In & Security → Sign in with Apple, or anywhere at appleid.apple.com under Sign-In and Security → Sign in with Apple.

Our backup provider (Supabase) may keep its own backups of its servers to recover from failures. A deleted account can remain in those until they expire, for up to 7 days. Your health data in them is still the encrypted copy, which we can't read. Nothing else is kept. The log on your phone is not touched: it lives on the phone, and deleting the app removes it.