Support

Tenderly. This page is linked from the app's store listing.

Contact us

Email contact@crosstrading.llc. Tell us your phone model and the app version (More → Send feedback fills these in for you). Please don't send screenshots of your log or other health details unless you want to; we never need them to help with your account.

Export your data

In the app, go to More → Data & privacy → Export all data (JSON). You get a file with every entry, to keep or to move elsewhere. The app's encrypted backup (More → Account & backup) is the way to move your log to a new phone.

Delete your data or your account

• Your log on this phone: More → Data & privacy → Delete all data. This can't be undone. Deleting the app also removes the log from the phone.
• Your account and encrypted backup: More → Account & backup → Delete account and backup. This works even if you've lost your recovery code.

Without the app, or for what exactly is deleted, see Delete your account.

Restore purchases

Premium follows your App Store or Google Play account; on a new phone tap Restore. Sign in to the same Apple ID or Google account you bought it with, then open More → Premium → Restore purchases. To cancel or change a subscription, use your App Store or Google Play subscription settings.

Privacy

Your log is kept on your phone, and anything backed up is encrypted on the phone first. Read the full privacy policy and the Consumer Health Data Policy.

Not medical advice

The app is for personal awareness. Its predictions and insights are estimates from what you log, not a diagnosis, contraception method or substitute for care from a doctor or nurse. If you think you may have a medical emergency, call your local emergency number.